All stock items are picked and packed on the same day the order is placed if before 17.00, this order will then be dispatched next day by Royal Mail 1st class. An automated email will be sent to you when the order has been placed and if any items are unavailable for immediate delivery, we will contact you within 24hours to advise when these can be dispatched and if you would like a partial delivery or all items together. If you are unhappy with any of the lead times we will cancel any of the items you have selected and refund this in full. For larger items including furniture and lighting, we try and estimate the best lead times on the actual product page for each item but we will again confirm this by email as some items require special ordering based on model type and finish selected. If you would like to check the availability and lead times of any of the products featured on our website, please call 01865311141 or email [email protected] and we will be more than happy to help you. You can also call the showroom on the same number and place your order over the phone, subject to showroom opening times Monday-Saturday 09.30-18.00 and Sunday 11.30-17.30 with exceptions to bank and national holidays.
For furniture items that require a special order and have extended lead times, or are of a larger size or weight we recommend that you call our showroom 01865311141 and we can go through everything to make sure there are no problems later on. For furniture pieces that require special ordering and have a lead time of over 3 weeks we can take a 50% deposit payment against the order.
You also have the option to collect your order from our shop on Little Clarendon Street if you prefer. Simply select the Click and collect option as you go through the check-out process. You will be notified by email when your order is ready for collection. Click and collect is free and available on all our products.
If you have any questions please get in touch with us on 01865 311141 or email [email protected]
Delivery dates given by Central Living are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Should delivery times be delayed we will contact you to let you know but we do not accept liability of any consequential loss.
Special delivery conditions requested by the buyer should be given in writing at the time an order is placed and will be considered by Central Living and if necessary conditions and charges may change accordingly.
It is important for you to check access into your property when ordering furniture, as delivery will be arranged on the basis that you have checked the dimensions of the item you wish to order and that it fits through all doorways, stairwells and within the area of intended use. Central living is not responsible for this stipulation within your order process.
For smaller items…
£4.95 or free over £50.00
For furniture and larger items…
Small items that can be sent via courier service our standard rate is £4.95 or free over £50.00, for items that require a special delivery we would contact you to discuss the best options and pricing based on the item/s and delivery location.
Normally deliveries do not include unpacking, assembly or installation. However, with prior agreement, we can offer a complete on-site installation service. Please contact us for a quote. This service is not available for lighting products and does not include electrical fitting, drilling or hanging mirrors and/or pictures or for deliveries outside the UK.
Central Living is pleased to be able to deliver to customers throughout the EU and worldwide, unfortunately this service is not currently available online. If you require a shipment overseas you can email us at [email protected] or call 01865 311141 and we can deal with your request on a one to one basis.
Lead times on the product pages are for UK mainland delivery. Europe and Worldwide destinations will take longer, please contact us for an estimate.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs permits and pay any import duties if applicable to import goods from our site prior to delivery. Failure to make payment will result in the return of the goods and further costs accrued. Each country has their own percentage rate, this information can be found at your local customs office. Furthermore, please be aware that due to the high cost of shipping internationally the cost of delivery and returns is not covered by Central Living under any circumstances and therefore purchases are entirely at your own risk.
All quotations for European and International orders do not include transit insurance. The provision of transit insurance, if required, is the responsibility of the buyer.
Bespoke Furniture and out of stock items
From the time Central Living advise you of the approximate lead time you are entitled to cancel your order within 5 working days for a full refund.
Please only place your order if you are sure that the item and finish is right for your needs as you will not be able to change the order after the item has been entered into production or if it is different to what you expected after delivery, unless of course we have not supplied the correct item or specification as per your order.
Faulty and damaged goods
If the goods we deliver are not what you ordered, are damaged / defective, or the delivery is of an incorrect quantity, please contact us within 3 working days after you have received your goods. Any claims regarding damaged or defective goods must be made initially by email to [email protected]. If possible please attach any photos or remarks to support the dispute.
If you would like to return or exchange a, please contact us via email [email protected] or call 01865 311 141 within 3 working days of receiving your order. You must return or exchange goods within 7 working days of delivery.
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
Goods can be returned to Central Living, Little Clarendon Street, Oxford OX1 2HU, alternatively we can arrange for the unwanted goods to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the goods for transit as it is also the buyer’s responsibility to insure the goods for transit.
Where items are large or fragile (as determined by Central Living) we reserve the right to arrange a specialist furniture handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it.
The value of all accurately returned, unwanted products will be credited to the original customer’s credit or debit card minus any relevant collection charges. The same procedure and guidelines should be followed if you would like to exchange your order, collection and re-delivery charges will apply if required and any necessary revised payments processed.
All refunds will be refunded for the equivalent amount taken in the currency you used when you placed the original order, for example, if you paid in US Dollars your refund will be in US Dollars, due to fluctuations in the currency exchange rate this may result in a difference between the refunded amount and the original price.